Yep. I definitely agree that if users knew everything, there's basically no need for the admin team. Most of us would be unemployed.

I'm not trying to say they are a burden, it is simply confounding that someone who works on computers every day for work, who needs to get into network drives and open everything from word to excel to PDF, and so much more, doesn't even have the ability to competently navigate the file system using Explorer.

The only thing that I cannot abide is the willfully ignorant crowd, who will refuse to listen at every turn.