I know for myself I would appreciate having my issue resolved in 2 minutes as opposed to being put on hold for 2 hours by some sluggo human who is putting in minimal effort working from home.

I still use both. To be honest, I never understood what the whole freakout blackout thing was about and didn't really pay it much attention. Big deal, apps no longer work. Who gives a shit. I never used apps anyway, correction I used Alien Blue like 10 years ago. Reddit is still 100% functional using the website. So in my opinion the whole gloom and doom, sky is falling manbaby temper tantrum was a complete overreaction.

Reversing course to what we already had in the past. Flip phones are making a comeback, removable batteries, what feature will come back next? Headphone jack? MicroSD?