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When a real user uses the app
(lemmy.ml)
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this post was submitted on 10 Apr 2024
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Programmer Humor
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One of the things I like most about my customer-facing technical role is that users find the craziest bugs. My favorite is a bug in a chat program that would keep channels from rendering and crash the client. The only clue I got was "it seems to be affecting channels used by HR more than other departments, but it's spreading."
Turns out the rendering engine couldn't handle a post that was an emoji followed by a newline and then another emoji. So when the HR team posted this, meaning "hair on fire" it broke things:
Gotta love user reported bugs. I had one that reported a product of ours crashed only on Mondays. We spent a total of 5 minutes thinking of a cause and appointed customer support for a Friday morning. Lo and behold the app still crashed.
In this case the app only crashed on Mondays... because that's when this user actually used the application