It's a narrative whose connection with reality is hard to discern. One could instead say enshittification is an emergent and often unstoppable force, carried out by whoever happens to be in place at the time. The Zitron piece is more like the "great man theory" in reverse. It evokes a shining counterfactual picture where without the evil villain Raghavan messing things up, Google Search would be wonderful (let's ignore Google's perennial other failures, privacy invasions, etc). If only that one specific electron had gone through the other slit, everything would be different! Reality is rarely like that. All roads tend to lead to the same place.