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this post was submitted on 04 May 2024
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Something I've noticed from working in a big company is that people consistently fail to predict the backlash that their policy changes will cause.
They often don't even care all that much about the change, and if you point out that people will be upset, they agree that it's not worth it. They just can't relate to the people they are impacting.
To be fair, you only hear about a company failing to predict the backlash if there actually is big backlash. Who knows how many times have correctly predicted a lack of backlash when doing something shitty.