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Most consumers hate the idea of AI-generated customer service
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this post was submitted on 10 Jul 2024
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I get one of those meal kit delivery services. Every few weeks I'll go to their AI customer support and ask for cancellation and it'll give me discounts on upcoming orders. I keep the service at about 40% off at all times. Also when there's a problem with the order the chat bot just tosses me a discount. Cases like this are perfect for AI customer service.
Edit
Wow this blew up in a weird way. Just to be clear on a few points:
With the discount I pay $87 Canadian which is $76 untaxed or about $55usd. I also pay for this service using gift cards from Costco that are 20% off ($100 for $80) bringing that $55 weekly cost down to about $44. For 6 different dinners for me and my wife delivered to my front door every Monday. With crazy grocery prices where I live I cannot come close to beating that without giving up something. I won't eat the same thing every night (Sunday meal prep bros, don't at me), I don't want to expend the mental energy gathering recipes and ingredients but I do enjoy cooking a lot. It's something at the end of the day I can do with my hands free of screens. At regular price this was worth it to me, at 40% off it's actually saving me money. If they're still making money shipping this big box off food to me on a weekly basis, then good for them, we're both coming out on top.
Dropping pricing down to a reasonable amount by making you jump through hoops instead of pricing it fairly in the first place?
That is like praising someone for stabbing you instead of shooting you.
I mean, I'm choosing to use this service. If it felt unfair I'd just buy the groceries myself. They're not a charity, you're getting a premium service and there are costs associated with this. I don't think it's priced unfairly to begin with, it falls somewhere between buying your own groceries and getting takeout. The value is saving me time figuring out recipes, gathering the ingredients and getting a different meal every night, this is the value you pay for. I don't know why people expect these companies to just give this service away.
Idk if you've noticed but there seem to be a lot of people on Lemmy who are opposed to the theory underlying the profit motive. If your product or service is priced above cost then it is automatically bad. 🤷♂️