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"They'll get it for sure"
(media.tech.lgbt)
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this post was submitted on 03 Nov 2023
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Shit take: If you dont make the UI dummy proof then its the programmers fault not the user
Counter point. I had a customer call me back in the day when I was working tech support. Complained that his new computer wasn't working. Plugged in, light goes on but the screen just stays blank. Turns out he only bought a monitor. Thought the guys at the store were trying to scam him into "buying two boxes" that he didn't need. When I tried to explain he got mad saying I must be in on the scam.
Bonus points: when the call first connected his question was "why is my email not working?” Took a while to work that back to the actual issue.
Reminds me of the time this lady came in carrying the PC and the CRT monitor saying it didn't work, I plugged it in, turned it on, the tower did all the right noises and lights, but the screen was black. I thought for a second, then reached for the brightness control and voila, there it was. The embarrassment of the poor lady!