105
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
this post was submitted on 24 Nov 2023
105 points (99.1% liked)
Technology
58898 readers
3829 users here now
This is a most excellent place for technology news and articles.
Our Rules
- Follow the lemmy.world rules.
- Only tech related content.
- Be excellent to each another!
- Mod approved content bots can post up to 10 articles per day.
- Threads asking for personal tech support may be deleted.
- Politics threads may be removed.
- No memes allowed as posts, OK to post as comments.
- Only approved bots from the list below, to ask if your bot can be added please contact us.
- Check for duplicates before posting, duplicates may be removed
Approved Bots
founded 1 year ago
MODERATORS
There’s no way to send feedback, or to log a fault with the machine, so the store operators have to deal with every single exception manually, over and over, instead of getting the thing fixed.
Does anyone actually test these things before installing them at the stores? Does anyone review the faults to see how to improve the scanning and item recognition? Are you really creating a better customer experience by having half a dozen customers holding up the line while waiting for the operator to come and clear a fault?
Huh. In my area, all of those features went away years ago. Self check-out is so easy it's possible to shoplift without realizing it.
I just assumed the world collectively ditched all those annoying features.