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this post was submitted on 07 Dec 2023
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sdfpubnix
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Exactly what I regret paying for. Obviously they're in over their head.
I don't mind paying for a service. In fact, I believe in paying for what I use so much that it's the very reason I chose to open an account with SDF to take my first steps on the Fediverse rather than open free accounts on bigger servers. But I do have a problem when whatever I paid for chronically doesn't work properly. Had I been told SDF was understaffed and underfunded, I would have sought to pay for the same services from someone else - or even host my own instances.
I understand what you're saying, SDF's raison d'etre and philosophy totally resonates with my own set of values, and I sympathize with their staff. But the fact remains that I regularly spend 10 minutes posting something that disappears in the ether because some stupid bug no other (free) Lemmy instances seem to have doesn't get fixed on the one instance I really really want to support.
After like the 5th time, and with the other problems I have, it gets to be supremely frustrating.
It's not the money. If SDF asked me 10x the amount I paid, and do so yearly, I would still pay it for basic, fully functional services. It's the really nasty feeling of trying to do the right thing and getting less than everybody else for my goodwill.
And even being understaffed and underfunded would at least be understandable, but some of these problems have been caused by the completely unnecessary upgrade of Lemmy to a non-stable branch.
That was possibly done to recover locked-out users. Lemmy 0.19.x switched to SHA-1 for 2FA from SHA256 and added TOTP verification for enabling 2FA. Since SHA256 isn't supported by many authenticator apps, only generating invalid tokens, it left many users locked-out. Doing the upgrade disabled previously enabled 2FA. So it makes sense. lemmy.ml is also on RC, by the way.
Sure, but that is the instance specifically run by the Lemmy developers.
Sure, but it's a regular instance. They do have one that's primarily for testing, voyager.lemmy.ml.
Sure, but the idea of running, monitoring and supporting the (final) RC on lemmy.ml is to see how it performs under real life conditions, before letting it loose in the wild. And it was properly announced beforehand. This is quite different from what SDF did with this instance.