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this post was submitted on 19 Apr 2024
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Asklemmy
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That's the appropriate usage, in my opinion. If I contact someone I've had a relationship with in the past, I might say something like hey dude. Been a while, hope you're well.
When it's the first time a support agent from Adobe or Microsoft interact with me from the other side of the world, I find it off putting and disingenuous (to say the least).