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It looks a lot like VMware just lost a 24,000-VM customer • The Register
(www.theregister.com)
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this post was submitted on 23 May 2024
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Because if you throw enough money at them, they'll trip over themselves trying to fix your production critical issue in 4 hours or less, and that's valuable to business because they get to go "it's not our fault the site was down and we lost $2 million, it's our vendor's support team that was inadequate"
Yeah, at a certain scale you're not paying for the technology.. you're paying for a scapegoat.