Yeah, I got several replacement bits from them for no charge. It's also super easy to get past their level 1 support if you present an issue clearly and with evidence. (... as opposed to being forced to perform every step in a level 1 playbook. (DiD yOu tUrN iT oN aNd oFf agAiN?))

I have been following the power loss recovery issues on GitHub for a while. They finally came out and said, on GitHub, that they can't implement. It was super shady of them to just quietly delete that feature from their product page.

However: If your first layer is tuned correctly and you lose power long enough for the bed to cool down, the print (depending on the material) will likely pop off the bed anyway so power loss recovery is moot. IMHO, if the print is super important it should be supervised and attached to a beefy UPS.