Ideally your helpdesk supports ticket creation via forwarded emails.
Made thing so much easier we when we set that up.
Oh you try to get around the helpdesk by email someone in IT directly? Well now you have a ticket like everyone else.
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Ideally your helpdesk supports ticket creation via forwarded emails.
Made thing so much easier we when we set that up.
Oh you try to get around the helpdesk by email someone in IT directly? Well now you have a ticket like everyone else.