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Flying cars they said
(sh.itjust.works)
A first hand experience of DHL's extremely helpful Virtual Assistant. (Please ignore my shoddy spelling and grammer. Ta.)
My company has two full time staff members running point on customer service. Directing people to the 5 bullet point FAQ page is about 85% of their job.
I dabbled with setting up an AI classifier to do this for them, and while it would remove 99% of those FAQ emails, the remaining 1% of the time it was so catastrophically wrong it made us press pause on the whole thing.