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Totally happened
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Lol, yeah, they definitely don't have to suck. When they first put those in, they were actually pretty fantastic. But Kroger Corporate said "not on my watch" and cranked up the security to obscene levels and made them horrible. There's just not another decent grocery story close to me, so I'm stuck. Yay food deserts 🫠
Even better was for a while in NZ we had an app for scanning your groceries on your phone then you just scan a qr code on your phone at the checkout and pay. Not quite as amazing as the amazon "ai" (anonymous Indian) powered one, but still pretty great and didn't require a team of actual humans to manually run it(apart from the customer). Too bad they had to cancel it for theft prevention shortly after they jacked up the prices of everything by about 250% in what seemed like one week...