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this post was submitted on 10 Aug 2023
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Sure, but the question asks what value a cashier brings that a picker doesn't bring?
Perhaps the value is in simply not having to accept change? All of us here likely grew up when walking in the warehouse was already commonplace. While there are still some stores out there that keep the warehouse off-limits to the customer, it's not a common practice anymore. If we were, instead, in the transition towards pushing the warehouse work off onto the customer, rather than the cashier work, maybe we'd be hearing the same thing?
I can't think of any. But I don't see how that changes anything.
I don't have to imagine, I'm a happy customer of grocery delivery so I make use of warehouse pickers too.
In any case, the main point is that for some people in some situations, there is more value in using the cashier even if it takes longer.
It changes my understanding. If I can't learn from discussion, what's the point?
Right, but what's the value which isn't also found in the picker? If you want to sit back and relax while the work gets done, as posited earlier, why is that not true for the entire process?
I can't think of any. Again.
I'm not saying it's not true. If the local supermarket decides to provide that service at no extra cost, I'll use it. And even when it's not free, sometimes I use it (grocery delivery).
But, again, I ask... It doesn't have to come from you. This service is a multi-user system.
Even if the experience is worse?
It depends. Worse in what way? I'm sure there would be scenarios that it would work out fine.