this post was submitted on 02 May 2025
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I mean, it's only relevant because you incorrectly gave them credit. The rest of it is just word salad, but that one was stating a fact and the fact was a lie, so I wouldn't want somebody to read it and get the wrong impression.
Also for the record, Steam's current refund policy is more strict than GoG, in that GoG's has no playtime limit, just a time-from-purchase limit, which is a fairly decent parallel to return policies in retail. Given the fact that there's no DRM on GoG games either is pretty meaningless, and it's anybody's guess whether GoG could sustain it with the kind of volumes and exploiting Steam faces, but now we're getting to levels of nuance well beyond writing misinformation-laden rants with no caps.
Yes, I gave them credit for have a generous policy for over a decade. which is a fucking fact. it isnt a fucking lie. lol. the mental gymnastics you're performing right now.
kindly fuck off and stop wasting everyones time.
I'll give you that my brain is getting quite sore from this conversation. I don't know if it's gymnastics, but man, it is quite draining.
And, for the record, you didn't give them credit for having a good refund policy, you first heavily implied they had "ensured" one for gamers, which they didn't and actively resisted doing, and then that theirs was more generous than GoG's, which is also not true. It's still written up there.
The only reason I don't think you were lying is I'm pretty sure you had no idea about any of that in the first place and you didn't bother to look it up. "Lying" implies knowing something is false, so I guess you're off the hook on that front.
Currently valve has never walked back a pro-consumer policy (afaik). so yes. they currently ensure one; its a policy I'd expect EA/ubi to drop at the earliest convenience or first indicator they could make more money without it. for example: see apples reaction to being told to fuck off with their market place antics vs valves. valve lost the case in one minor country and rolled out the policy globally. I can't imagine apple/google/ea/ubisoft doing that.
but apparently you can. you seem to think anyone who backs up valve is somehow been misinformed. no, we just know valve is the best consumer facing company around based on their current / past behaviors.
are they perfect? nope. but they are miles better than their competition like EA and microsoft. GoG is fine afaik and are not struggling. no one here has shit on GoG afaik beyond a 'missing functionality' argument. but they're also not supporting the open source ecosystem to the same extent valve is.
The problem EA/microsoft/ubisoft have is not a technically one its a reputational one. they've done and continue to done so much misbehavior people don't trust them at all and are not willing to support them and no amount of money thrown at the problem will fix such a problem. Which is why EA has resorted to trying to sue valve for checks notes not following the capitalist playbook.
valve understands what they currently have and until a change in leadership or gaben demonstrates he and valve are no longer a BDFL people like me will continue to support them over EA/microsoft/ubisoft.
your problem is you think gabe's wealth and the fact 10+ years ago they only added a return policy at the conclusion of a law suite somehow changes this equation. which it doesnt for many people, because the good behavior of valve is more valuable than a few dollars here and there to us.
Oh, hey, you acknowledged they're not perfect and most of their positioning is them understanding PR better than competitors. I'm gonna count that as an agree to disagree and stop talking to you because holy crap.