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Google kills Pixel Pass without ever upgrading subscriber’s phones (www.theverge.com)

submitted 11 months ago by misk@sh.itjust.works to c/technology@lemmy.world

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[-] lolcatnip@reddthat.com 133 points 11 months ago

The headline and a lot of the article are trying to give the impression Google is screwing customers out of what they paid for even though the article itself admits they're still going to honor the deal for existing customers. They just won't be extending contracts or writing new ones. Seems like the author is trying really hard to make a mountain out of a molehill.

[-] MHLoppy@fedia.io 31 points 11 months ago* (last edited 11 months ago)

The advertised “regular device upgrades” will never happen for anyone as part of Pixel Pass, even customers who battled Google’s servers to order a Pixel 6 the moment they became available (it’s me; I’m one of those people) because there’s still more than a month to go before the very first customers in would cross the two-year mark and be eligible to upgrade.

So a core part of the premise of Pixel Pass (device upgrades) is being lost, even to existing Pixel Pass users.

Original marketing from 2021:

Pixel Pass brings together the latest Pixel phone with Google’s best mobile services, device protection and regular device upgrades — all in one easy subscription. (emphasis added)

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this post was submitted on 31 Aug 2023

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