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IT needs more brains, so why is it so bad at getting them?
(www.theregister.com)
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this post was submitted on 05 Sep 2023
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Pre-COVID I needed a low - mid level help desk person.
My screening questions were:
What are the steps for troubleshooting not being able to print.
Excluding out of paper or out of toner / ink which are states clearly displayed to the user, What is the most likely cause for not being able to print.
If a user puts a ticket in that they're getting BSoD but they missed what the message was. How do you find out what that message was.
I wasn't even looking for right answers I was just looking for some signal that they had seen the problems before or had a reasonable thought process of how to proceed.
I had around 150 applicants, six of them said anything at all that would make me think they had seen a printer or blue screen of death situation before.