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Logitech fails to honor it's warranties
(lemmy.world)
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this post was submitted on 23 Jun 2023
44 points (85.5% liked)
Mildly Infuriating
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Did you really think they'd honor a warranty from something you bought on ebay? It's a reselling site - pretty much an online garage sale. Unless the seller's own receipt from when they bought it is included with your purchase, then there's no proof that it's been 2 years since its sale.
I could just make up a receipt from an authorized reseller. What kinda proof is good enough? Do these items degrade in a sealed box? If so, why track the warranty from resale date instead of manufacturing date? If not, photo evidence of a sealed box on sale should be sufficient imo.
The reality is, this sort of resale is common, is hardly more risky than with authorized resellers, and deserves greater consumer protections.
Don't get me wrong - the item shouldn't have broken, but ultimately, a warranty only applies to items bought from the manufacturer or one of their authorized distributors, and you instead bought from some guy who bought up some Logitech stuff to sell on ebay. You can find decent deals on ebay, but it's a risk specifically because you're not going to get any support, since you're not actually a Logitech customer, you're a customer of Joe-shmoe at ebay. Take it up with him, since it's his product you bought.
By that logic, I should take it up with the delivery guy; both he and the reseller simply passed-through a sealed product.
You didn't buy it from the delivery guy, you bought it from a guy who bought it from logitech. You didn't buy a new product, you bought an unopened product. It's only new when it's sold by the manufacturer or its official distributors.
I've bought unopened things from garage sales, too, but never thought I could bring the sticker with "$5" scribbled on it to the manufacturer for a replacement. Your receipt from ebay is just as official as that would be.