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Business owner 'hires' ChatGPT for customer service, then fires the humans
(nationalpost.com)
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this post was submitted on 07 Oct 2023
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I ordered Chipotle for delivery and I got the wrong order. I don't eat meat so it's not like I could just say whelp, I'm eating this chicken today I guess.
The only way to report an issue is to chat with their bot. And it is hell. I finally got a voucher for a free entree but what about the delivery fee and the tip back? Impossible.
I felt like Sisyphus.
I waited for the transaction to post and disputed the charge on my card and it credited me back.
There's so many if-and-or-else scenarios that no amount of scraping the world's libraries is AI today able to sort out these scenarios.
Yes these kind of transactions really need to be hand coded to be handled well. LLM's are very poorly suited to this kind of thing (though I doubt you were dealing with an LLM at Chipotle just yet).