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Some Walmart employees say customers are getting hostile at self-checkout — and they blame anti-theft tech (www.businessinsider.com)

submitted 11 months ago by L4s@lemmy.world to c/technology@lemmy.world

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Some Walmart employees say customers are getting hostile at self-checkout — and they blame anti-theft tech::When Walmart's anti-theft self-checkout tech alerts an employee of a missed scan, it can cause some uncomfortable situations.

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[-] Treczoks@lemmy.world 23 points 11 months ago

Not at walmart, but one of our supermarkets in town has two self-checkouts. I tried them a few times, and they were so f-ed up that I gave up on them. One time, the machine did not accept any cash, but was stuck in the menu choice "pay by cash" without a "back" button. So I took my stuff to the normal checkout, which had the problem that my steaks had already been scanned. Solution: leave a bag of 20+ Euro meat at the checkout, and get a new one from the butchers shop.

[-] lemmyvore@feddit.nl 14 points 11 months ago

normal checkout, which had the problem that my steaks had already been scanned

Lol, that meat had a serial number.

[-] Treczoks@lemmy.world 5 points 11 months ago

Yes, if I get if from the butcher inside the supermarket, it has a "local" EAN13 barcode that "costs" the total of all parts I got.

[-] lemmyvore@feddit.nl 3 points 11 months ago* (last edited 11 months ago)

Sounds like a badly configured system IMO. It shouldn't take things out of stock or prevent rescanning until the sale was actually made (the customer paid).

[-] pewnit@lemmings.world 4 points 11 months ago

Meat heist is unironically a real thing

[-] mwguy@infosec.pub 5 points 11 months ago

We hang cattle rustlers round here.....

[-] atetulo@lemm.ee 0 points 11 months ago

Dang, from one 'local' establishment to the next.

And I bet you're paying more, too.

this post was submitted on 14 Oct 2023

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