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this post was submitted on 14 Nov 2023
431 points (98.4% liked)
Software Gore
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A community for posting software malfunctions
Deliberately bad software or bad design is not software gore, it must be something unintentional
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I used to get ten of these botifications per appointment. Annoying, yes, but the phone calls on top of the text messages were the cherry on top. VA spends a lot of time making sure people remember their appointments. Btw: i accidentally misspelled notifications and Im leaving it. Coined it.
That wasn't intentional? Machine learning at work!
Writing from my desk at the VA right now. You wouldn't believe the number of folks that no show their appointments in spite of all the texts, calls, and letters. Sure, some folks aren't going to be helped no matter what you do, but, considering our patient population and some of their difficulties, we find that there's no kill quite like overkill.