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UnitedHealth uses AI model with 90% error rate to deny care, lawsuit alleges | For the largest health insurer in the US, AI's error rate is like a feature, not a bug (arstechnica.com)

submitted 9 months ago by L4s@lemmy.world to c/technology@lemmy.world

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UnitedHealth uses AI model with 90% error rate to deny care, lawsuit alleges | For the largest health insurer in the US, AI's error rate is like a feature, not a bug::For the largest health insurer in the US, AI's error rate is like a feature, not a bug.

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[-] Theharpyeagle@lemmy.world 15 points 9 months ago

Having worked adjacent to health insurance, I can confidently say that no one has a fucking clue what they're doing. The rules are so complicated that eventually you just throw the claim into a black box and accept the output at face value.

this post was submitted on 17 Nov 2023

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