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this post was submitted on 12 Dec 2023
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This is the best summary I could come up with:
A restaurant tech firm that provides AI drive-thru chatbots acknowledged that over 70% of its orders are actually assisted by off-site human workers, according to an SEC filing in November.
The company even announced a collaboration with OpenAI in March 2023 to utilize ChatGPT to enhance its drive-thru voice assistant features for more natural and human-like interactions.
However, in the recent SEC filing, the company said it actually largely relies on human agents — or what it calls "humans-in-the-loop" — to assist the AI in receiving orders.
"As we continue to improve our AI accuracy and further deploy Presto Voice across store locations, we believe that the percentage of orders that do not require any human agent intervention will reach 30% or better."
Restaurant chains across the US are increasingly relying on AI to take orders and eventually reduce the amount of human labor needed.
Wendy's is one such company that is automating its drive-thru service and training its chatbot to recognize customer lingo when taking orders and suggesting better offers.
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