365

A firm providing AI drive-thru tech to fast food chains actually relies on human workers to take orders 70% of the time (www.businessinsider.com)

submitted 10 months ago by L4s@lemmy.world to c/technology@lemmy.world

55 comments fedilink hide all child comments

A firm providing AI drive-thru tech to fast food chains actually relies on human workers to take orders 70% of the time::Presto Automations recently admitted that most of the orders taken by its AI drive-thru chatbot are actually assisted by off-site human workers.

you are viewing a single comment's thread
view the rest of the comments

[-] brbposting@sh.itjust.works 2 points 10 months ago

You can't just choose the individual items that make up a meal. If you do that, it ~doesn't work and you have to delete them all and start again~ makes the franchisee an extra $2 profit!

Cha-ching!

[-] echodot@feddit.uk -1 points 10 months ago

But McDonald's are the ones who make the interface. So there's no reason for them to want the franchise to make more money. So I think it's just a matter of crappy design.

[-] brbposting@sh.itjust.works 1 points 10 months ago

Maybe for the 5% of locations which are company owned? And to satisfy franchisees, who probably already like that people who order items separately at the registers pay more (provided employees don’t help out and combine them).

Their mobile app is hands down the most advanced in the US fast food space, so they def have the tech know how.

But definitely just speculating :)

[-] Uncle_Bagel@midwest.social 2 points 10 months ago

I'm 100% never going to download an app for a restaurant. I atopped getting my free World Series Taco from Taco Bell the year they required the app.

this post was submitted on 12 Dec 2023

365 points (98.7% liked)

Technology

59066 readers

4390 users here now

This is a most excellent place for technology news and articles.

Our Rules

Follow the lemmy.world rules.
Only tech related content.
Be excellent to each another!
Mod approved content bots can post up to 10 articles per day.
Threads asking for personal tech support may be deleted.
Politics threads may be removed.
No memes allowed as posts, OK to post as comments.
Only approved bots from the list below, to ask if your bot can be added please contact us.
Check for duplicates before posting, duplicates may be removed

Approved Bots

founded 1 year ago

MODERATORS