159
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
this post was submitted on 25 Dec 2023
159 points (83.0% liked)
Technology
58076 readers
3694 users here now
This is a most excellent place for technology news and articles.
Our Rules
- Follow the lemmy.world rules.
- Only tech related content.
- Be excellent to each another!
- Mod approved content bots can post up to 10 articles per day.
- Threads asking for personal tech support may be deleted.
- Politics threads may be removed.
- No memes allowed as posts, OK to post as comments.
- Only approved bots from the list below, to ask if your bot can be added please contact us.
- Check for duplicates before posting, duplicates may be removed
Approved Bots
founded 1 year ago
MODERATORS
Click each authors tag line to expand. But even then it's fairly useless as it does not account for customer facing jobs. It kinda sucks but it's kinda hard to wfh at a front counter interacting with people directly.
Contact centers are customer-“facing” despite not being physically present. Ask anyone who’s worked in a call center; it’s the same PTSD as those who’ve worked retail in a store.
Some contact centers have forced their staff back into the office post-Covid, but the contact center is an entry-level job and there aren’t a lot of reasons not to allow that job to remain remote.
My wife used to work in a call center for a major corporation (started in mid-late 2020). During recruiting, they claimed that WFH was a possibility within certain parameters.
... After she started, it turned out that the most important parameter was "based on seniority". Between that and their low turnover rate among longer-term employees, I don't think she ever would have been allowed WFH.
She's a lot happier in a different job now.