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Why return-to-office mandates fail
(www.computerworld.com)
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this post was submitted on 16 Jan 2024
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There's such a disconnect between the discussion on line about this and my experience in the real world.
I work in tech and it's probably at least partially situational, but everyone in my office that I talk to about this agrees that working in office is more productive. Everyone wants the flexibility to work from home, and my company is still hybrid, but it's universally agreed that the office is better. Granted I know some people left after we went hybrid from full wfh, and I'm sure some of those who left would be in disagreement.
But for instance, I'm a senior engineer and the juniors often ask for help from me multiple times during the day...if we're both in the office. If one or both of us is home, I rarely hear from them. I don't see how this isn't a clear indication of lost productivity and learning from them.
But when you see this discussion online, the people arguing that WFH is just as good or better drown out the other voices.
Don't get me wrong, I understand that commuting sucks and for the employees who is better, and I hope it stays that way. But I struggle to believe that from a business productivity perspective it's better to be fully remote.
So the people who stayed at your company after WFH was taken away are the ones that think the office is better.
Definitely an engineer.
I explicitly pointed that out. I also gave a good reason why. But my experience in talking about this also extends beyond just people I work with.
But I would also like to point out that at least 80% of our team stayed on after hybrid was announced.
I dunno, you really come across as an engineer who doesn't like to use Zoom or Teams. Yes it can be easy to point at a piece of paper in front of someone, but there's nothing to stop you from getting on a call a couple of times a day for a few minutes each.
I was 100% WFH for about a decade before the pandemic. I'm perfectly fine with both teams and zoom. When I finally got my previous company on board for webex (the company was split in 2 small locations, and then me WFH), and then eventually a move to teams, it was great. I like in person meetings better, for sure, but I've long been very comfortable using video meetings.
And while I agree there is nothing actually stopping people from jumping on zoom, my experience is that there is a lot more psychological friction because it doesn't happen nearly as much as it does when we are in the same physical space. And this doesn't even touch on all the times I'm talking to someone else about something, and another person overhears me and either has a similar question or something to add. And it almost reads as if you are saying I should schedule meetings with these people to meet a couple of times a day, but that would be even more painful.
People on my team have a question, I start up Zoom and we chat for 5 minutes. I have a question for my boss that's too big for Slack? Well we'll just Zoom for a few minutes.
You definitely don't want an ad hoc ticketing system, but nothing wrong with ad hoc meetings, especially if you're trying to capture the random encounters that occur in the office.
But this is my point. . .when I'm in the office they'll just turn around and ask me, on average, close to 3 questions a day. If it averages below 3 questions per week when one or both of us is WFH, I wouldn't be surprised.
I'm not saying that there is no way to make it happen, but that it simply doesn't happen. (Although I will say the ad hoc jump-in is something that can't happen over video chat. . .unless everyone is always in the room, which is even worse than working in an office lol) I can't explain why, but the barrier to initiating a conversation is much higher when it's not just "turn around and ask" and instead "send a message."
I agree that in office can be more productive. Otherside of the coin, many places aren’t a single monolithic office or even campus. These giant tech companies forcing RTO results in people driving into an office to get the same experience as at home. (Aka on zoom calls all day)