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Company disables AI after bot starts swearing at customer, calls itself the ‘worst delivery firm in the world’ (nypost.com)

submitted 6 months ago by Bebo@literature.cafe to c/humor@lemmy.world

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A European delivery company had to disable its AI chatbot after it started swearing at a customer and admitting it was the “worse delivery firm in the world.”

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[-] Nobody@lemmy.world 69 points 6 months ago* (last edited 6 months ago)

”There was once a chatbot named DPD / Who was useless at providing help,” the bot wrote. “It could not track parcels / Or give information on delivery dates / And it could not even tell you when your driver would arrive.”

”DPD was a waste of time / And a customer’s worst nightmare,” it continued. “One day, DPD was finally shut down / And everyone rejoiced / Finally, they could get the help they needed / From a real person who knew what they were doing.”

They made a chatbot suicidal. I’m starting to think this may have been unleashed on the public a little too early.

[-] hushable@lemmy.world 52 points 6 months ago

well, if you ever dealt with DPD then you'll know the bot is not wrong

[-] echodot@feddit.uk 6 points 6 months ago

It is wrong. There's no way the humans will be any more helpful either.

[-] winterayars@sh.itjust.works 7 points 6 months ago

I dunno, I'm also open to the idea it's not the technology that's the problem in this case.

this post was submitted on 21 Jan 2024

333 points (98.8% liked)

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