629
submitted 6 months ago by L4s@lemmy.world to c/technology@lemmy.world

Online travel agent allows customers to filter out Boeing 737 Max planes::Kayak customers can exclude Max 9 aircraft after cabin panel blowout on Alaska Airlines flight

you are viewing a single comment's thread
view the rest of the comments
[-] Kanzar@lemmy.world 62 points 6 months ago

Too bad if you're already booked and the airline company changes the plane on you...

[-] Zuberi@lemmy.dbzer0.com 20 points 6 months ago

Genuine question. Could somebody legally demand a refund at that point the flight was different than sold as?

[-] evatronic@lemm.ee 32 points 6 months ago

No. The "Contract of Carriage" that airlines create between you and them when you buy a ticket explicitly disclaims any liability for stuff like that. Delta's for domestic flights has, under "Rule 2", the following:

Delta will exercise reasonable efforts to transport you and your baggage from your origin to your destination with reasonable dispatch, but published schedules, flight times, aircraft types, seat assignments, and similar details reflected in the ticket or Delta’s published schedules are not guaranteed and form no part of this contract. Delta may substitute alternate Carriers or aircraft, change its schedules, delay or cancel flights, change seat assignments, and alter or omit stopping places shown on the ticket as required by its operations in Delta’s sole discretion. Delta’s sole liability in the event of such changes is set forth in Rule 22. Delta is not responsible or liable for making connections, failing to operate any flight according to schedule, changing the schedule or any flight, changing seat assignments or aircraft types, or revising the routings by which Delta carries the passenger from the ticketed origin to destination.

Source: https://www.delta.com/us/en/legal/contract-of-carriage-dgr (click the "plain language PDF" version)

Every airline has basically the same contract. They can do whatever the fuck they want as long as they get you from A to B. They don't even have to use a plane, or get you there on time.

[-] Corkyskog@sh.itjust.works 3 points 6 months ago

Wouldn't the lawsuit be against Kayak for false advertisement or something?

[-] venusenvy47@reddthat.com 1 points 6 months ago

If people start choosing their flights based on aircraft type, it seems like the airline could just list all flights as the "good" aircraft and then automatically change it to the "bad" aircraft close to the departure date.

[-] Chruesimuesi@feddit.ch 6 points 6 months ago

My guess is most airlines have clauses in their terms and conditions that allow them to change the aircraft type without prior notice. Pretty sure their lawyers would argue that this is considered a management right for operational reasons.

But I'm no expert 🙃

this post was submitted on 23 Jan 2024
629 points (99.2% liked)

Technology

57226 readers
3882 users here now

This is a most excellent place for technology news and articles.


Our Rules


  1. Follow the lemmy.world rules.
  2. Only tech related content.
  3. Be excellent to each another!
  4. Mod approved content bots can post up to 10 articles per day.
  5. Threads asking for personal tech support may be deleted.
  6. Politics threads may be removed.
  7. No memes allowed as posts, OK to post as comments.
  8. Only approved bots from the list below, to ask if your bot can be added please contact us.
  9. Check for duplicates before posting, duplicates may be removed

Approved Bots


founded 1 year ago
MODERATORS