Part of it is an effect of capitalism. What we're seeing across the tech space is exactly what has happened to retail, airlines, automotive, and even utilities... a company is doing well enough, but the investors want more return for basically doing nothing. Then there's a hostile takeover or shareholder revolt, they install a board that is more compliant with value extraction at any cost to customers and/or their own workers, and presto! You've enshitifacated a company!

Shareholders (at least the big ones) don't care about worker safety or customer satisfaction... this is what happened to Sears. The CEO gutted the company and then took a golden parachute away from the dumpster fire he created.