This is the best summary I could come up with:

“[We] are working really hard directly with each [customer] to ensure that they have an appropriate value for what they got in the digital copy initially,” Purini tells Verge editor-in-chief Nilay Patel during this week’s Decoder podcast.

When asked on Decoder why customers were going to lose their digital libraries, Purini had a clear answer: “As we look at usage of that and the number of people that were redeeming those and using them, it was just not a feature that was available in Crunchyroll and isn’t in our roadmap.”

I received two emails that were essentially the same boilerplate customer service response apologizing for the inconvenience but not providing any kind of solution to my issue.

In my most recent communication with Funimation customer service, I explained that because I have a free account, I will no longer be able to watch Steins;Gate digitally since that show requires a premium subscription.

The Verge reached out to Crunchyroll public relations to clarify how exactly the company was working with its customers to provide an “appropriate value” for their digital libraries and if this was something it is actively doing right now or something to come in the future.

That same month, it also announced that it would remove a host of Discovery shows from users’ libraries due to expiring content licensing arrangements before reversing that decision.

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