Your first paragraph lines up with my experiences at my local CVS. There’s a hub and spoke model where the pharmacist is in the center constantly checking things while the techs have to branch off to get the drugs as well as deal with the customers at the counter. And the customers at the drive thru. Aaaand the customers on the phone.

And every single one of those customers is asked “do you have a question for the pharmacist?” As they should, of course! But I could see questions coming up at inconvenient times. Because of course they would.

I give them credit. Healthcare techs are underpaid.