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this post was submitted on 18 Mar 2024
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Maybe the video format? Idk. Have her watch the high quality one on her phone while doing screen capture and it should come up with one she can share.
It's a mp4 so I can't imagine it's a format issue. Although who knows with apple. The screen capture is a good idea.
I'm not exactly an expert but it could be about the codec used to encode the mp4.