My account has been created but I can't access it. What can I do? (lemmy.one)

submitted 1 year ago by HawkXero@lemmy.one to c/support@beehaw.org

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I applied for a Beehaw account a week ago and it looks like it was approved but I can't log in. The Jerboa app says incorrect login and on the website the login button just spins. Anything I can do?

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[-] dan96kid@kbin.social 1 points 1 year ago

I am having a similar problem. Login spins forever and no email regarding my application result has showed up yet.

[-] rpj@lemmy.one 1 points 1 year ago

That means ki your account has not been created.

[-] HawkXero@lemmy.one 1 points 1 year ago

But I can see my /u/ page on the website? So I'm very confused

[-] Penguincoder@beehaw.org 1 points 1 year ago* (last edited 1 year ago)

This is because of how Lemmy works currently. When you submit an application, the username is created and thus an account at that /u/. It does not mean you are able to login yet, or that the application has been reviewed or approved yet.

It's been filed as a bug for Lemmy Devs to address. Till then, please be patient while our other Admins here review the backlog of application requests.

[-] HawkXero@lemmy.one 1 points 1 year ago

OK thank you for the information!

[-] rpj@lemmy.one 1 points 1 year ago

That's weird. The infinite loading issue caused for me due to the account not being verified.

[-] retronautickz@beehaw.org 1 points 1 year ago* (last edited 1 year ago)

There is a different between created and verified. A /u/ page is created for every account that's registered, regardless if it's verified or unverified. When an user is rejected, the profile page is deleted

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