How many more people could they hire to take these for the same price they are paying open ai?
this post was submitted on 14 Jun 2025
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Next, all stealth bombers will be upgraded to AI, making them fully unmanned.
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So if you are in trouble or held against your will and you say you'll order pizza but sneK a call to 911 for help instead and pretend to order and give your address for delivery hoping an operator catches on.... Doubt the AI will catch on.
They should just spend that money on an ad campaign for the non emergency line
I think this would only be acceptable if the "AI-assisted" system kicks in when call volumes are high (when dispatchers are overburdened with calls).
For anyone that's been in a situation where you're frantically trying to get ahold of 911, and you have to make 10 calls to do so, a system like this would have been really useful to help relieve whatever call volumes situation was going on at the time. At least in my experience it didn't matter too much because the guy had already been dead for a bit.
And for those of you who are dispatchers, I get it, it can be frustrating to get 911 calls all the time for the most ridiculous of reasons, but still I think it would be best if a system like this only kicks in when necessary.
Being able to talk to a human right away is way better than essentially being asked to "press 1 if this is really an emergency, press 2 if this is not an emergency".
Saly lake city Residents, shouldn't be paying taxes then.
Edit: I'm pretty sure the article is just going for shock value, and a lot of the commenters are getting baited. The City isn't looking to make 911 calls go to an AI. It's people who call the non-emergency line.
I design call centers (including for PubSec) for a living. We have a service offering for a non-emergency 911 bot. It's honestly not even that new of a feature, it was around before the generative AI boom. Dispatch Centers are chronically understaffed, the job is hella stressful, there's a lot of attrition and training new employees takes a lot of time because the calls can be sensitive or complex.
There is a pretty defined split in different cities (I mostly do state & local govt, not federal) in terms of who wants AI and who despises it. Some folks that lead dispatch groups are VERY adamant that everything needs to be a person, they often have big egos because their call center is "the most important" in any city.
And yeah, we've implemented the non emergency 911 bot for customers before. Our design starts with an agent though, and if the agent makes the determination that it's not an emergency, they transfer the call over to the automated line. Btw, roughly half of all calls into a 911 center are actual "emergencies". So they get a shit ton of calls they don't need to, my guess is just because 911 is easy to remember and a non emergency line isn't, I feel like we need another 3 digit line for "not life and death but still important" calls.