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The original was posted on /r/sysadmin by /u/Low_codedimsion on 2023-10-24 13:17:08+00:00.
Hi sysadmins,
I'm currently in the process of planning for the rollout of a new ITSM solution at my job. We're looking into options like HaloITSM, Hornbill, and Fresh. While the licensing prices appear reasonable, the implementation costs are unexpectedly steep (sometimes even surpassing the licensing fees) ranging from 5000-25000€ - even if we are planning to do some work by ourselves.
I'd like to hear about your experiences, whether it's with the mentioned solutions or any others. I've worked with Top Desk, SN and ALVAO, but haven't implemented any of them yet.