this post was submitted on 24 Dec 2023
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I can't seem to find that one comment explaining the issue with them...

But for the sake of promoting conversation on Lemmy, what's the issue with Epic, and why should I go for Steam or GoG?

Note: Piracy is not an answer. I understand why, and do agree to a certain extent... But sometimes, the happiness gained by playing something from a legitimate source is far greater 🥹... coming from someone who could never ever afford to purchase games, nor could my parents... Hence I've always played bootleg, or pirated games.

TL;DR

What's wrong?

  • Their launcher has a terrible UI AND UX.
  • They make exclusive deals with studios to prevent other platforms from getting games. (Someone mentioned that Steam did the same thing in their infancy. Also, I have another question; why is it ok for Sony and Microsoft to make exclusive games for their consoles but not ok for these PC platforms to do so?)
  • They have been invested in by a Chinese company, Tencent. (Someone mentioned that it isn't that big of a deal, but idk.)
  • They are actively anti-linux for some reason.
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[–] Cringe2793@lemmy.world 2 points 1 year ago

As someone who seldom plays with friends (I have very few who want to play online), I just pick the store where the games are the cheapest or there's a sale or something. It doesn't really affect me that much.

But if all your friends are on steam, then check before getting a game on Epic, sometimes they don't let you play together. Most of the time they do, though.

[–] mateomaui@reddthat.com 1 points 1 year ago* (last edited 1 year ago)

Epic’s customer service sucks. Consider my last experience from a prior xmas sale:

  • had multiple games in the cart with discounts applied, checked out with paypal, but for whatever reason the communication broke and didn’t go through
  • my cart then got stuck in a limbo where I couldn’t check out with any method to receive the discounts, everything was full price again
  • opened a customer support ticket to get the problem resolved, then went through 3 days of back and forth, explaining the situation over and over because
    • each of your replies are handled by whoever the next agent is
    • who apparently don’t read any history of the ticket, so they provide feedback or advice that already didn’t work
    • and it can take a full 24 hours or more to get a reply that ignores all previous replies
  • by the time the error was resolved by a competent person, the sale was over by only a few hours
  • despite the fact that I only missed the sale window because their reps were incompetent, they refused to make any exceptions to apply the sale prices I had been trying to checkout for 3 days

So, fuck them. I only claim free games from them now.

And I concur with problems other people have mentioned.

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