Scheduled pickups always cost more, but most businesses provide ARS (Authorized Return Service) labels that have pick up pre-paid. They saved $10 and made things inconvenient for you, so you’ll have to either pay for a pickup or drop it off at a UPS store or access point.
Source: been a field tech with several companies that use UPS exclusively. I am far more familiar with UPS than anyone ever should be.
It’s actually 1 in 1000, 99.0% would be 1/100.