The entire system exists for the benefit of business, not customers.

Just look at what happens with accused theft in a store. You get accused of theft? Cops are there in no time, take you to the ground, throw you in the back of the cop car. only after they've gotten the humiliation and brutalization in might someone come and take your proof that you didnt steal anything.

You accuse the store of stealing from you? Due to not following their own policy on returns, or overcharging and an item and not fixing it Police won't even show. just tell you its a civil matter and to suck it up.