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this post was submitted on 22 Jul 2023
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Neither Microsoft or Facebook are making relevant money from hardware. All of those headsets (like all those xboxes) have only one purpose: selling software, which the platform owner takes a cut from.
Incidentally: from 2021 to 2022 reality labs both sold less hardware and less software, while growing their costs, probably due to research and development and preproduction for both Quest Pro - which is cancelled already - and Quest 3. Let’s wait and see, what Quest 3 is getting Facebook, but currently reality labs is failing, no matter how much I personally want them to, as well.
Except that the main point I'm refuting isn't whether or not they're profitable, but whether or not people want them. The hardware sales clearly show that they are desired products.
From a profit and loss standpoint they may be failing, or they may just still be early days of investment and expected operating at a loss. Xbox lost Microsoft money for years before it made them any real money. It doesn't hurt to diversify your revenue sources.