A building permit can involve hundreds of documents, some of which are hundreds of pages long. All of which need to be reviewed to see if that form was included in the packet. We came up with the time requirement by processing 100 permits and averaging the time it took to review each permit case. The fucking database won't load a permit in a minute.

And after that we have to redact information, which in this particular example basically makes the request worthless anyway.

And it's not some City Manager excuse. It's literally written into the Public Information Act. We can't stop providing city services to everyone elae because one jackass asks an overly-specific question that will require months of work.

And we can't use contractors because of the requirement to redact certain information before contractors can see it.