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this post was submitted on 05 Aug 2024
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I still think about the time when a major tech company reaches out directly to me to get my feedback on their product.
They found me from my LinkedIn, which states that I have over 15 years of experience in Software Development. And they were going to give me $100 for an hour of yammering, and I was eyeing a brand new video game, so I said yes.
To my surprise, the feedback was End User feedback. And for an hour, I answered their questions from my perspective as a technically experienced end user who will run commands and read developer documentation Instead of asking for help from a chat bot.
I'm not the average end user. If they're using my feedback, they're going to have a bad time!
I think about that whenever tech companies go, "We tested this with people and everyone loved it!"