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this post was submitted on 03 Oct 2024
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Did you also have a robustly enshittified consumer business?
I’m thinking of his classic users —> advertisers —> shareholders model and struggling to come up with companies that have that model but also thrive on government contracts.
Yelp is a pretty classic case of enshittification. What government contracts do they have?
Isn't yelp a pretty easily replaceable thing?
They built a reputation by being one of the first in the space, but they've squandered that reputation and I'm pretty sure someone else could start up a competing "reviews" product.
I'd like to have one that actually showed the history of things like restaurants, because if the head chef leaves and the reviews have gone to shit it turns out that the reviews since the new chef are much more relevant than the 1000+ 5 star reviews of the food of the old guy, and that isn't discoverable anywhere on yelp or anything like yelp.
I'm not sure how you'd protect against enshittification long-term. But I think one of the things that has largely poisoned the spirit of the Internet in general is that everything is always about a "sustainable business model" and "scaling" before anyone even dreams of just writing something up and seeing if they can get it to go popular.
Google maps is already good enough as a replacement. In fact in some countries it's the best review aggregator
TripAdvisor has better content. Too many Google reviews give a business 1 star because the review author was too stupid to check working hours, or has some incredibly rare digestive condition that they didn't bother to communicate to the eatery before ordering. Or they expect their Basque waiter to speak fluent Latvian, or to accommodate a walk-in party of 20.