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this post was submitted on 04 Oct 2024
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There's a million reasons why in the professional world it's common for developers to have some sort of personnel buffer between them and their userbase.
My dad once called a client stupid for continuing to ask for a feature that made no sense. Technically, he asked "why would you want that? What, are you stupid?"
Then he got chewed out by his boss who told him that clients who ask questions aren't stupid. My dad told her that the client asked a stupid question. His boss told him that it wasn't a stupid question, that she thought it was a very good question from an uninformed client. So then my dad called his boss stupid.
Then he got sent to sensitivity training. He completed the mandatory hours, got his certificate, and a letter recognizing his difficulties with reasonable discourse vs arguing and calling people stupid. The instructor recommended that my dad shouldn't interface directly with any clients anymore. So they made my dad's younger brother his supervisor since he could translate my dad's comments and questions into more diplomatic terms.
ETA: this story was from the '80s. He got better over time.
My dad worked incredibly well internally and was essentially the primary coder. Of the 27 patents his company held, my dad did almost all the work for 17 of them. His biggest internal issue was not being able to get rid of old technology, so there were two offices filled with old junk that would keep him from complaining.
As a worker, my dad was not toxic at all, possibly a little quirky. Now as a father.... I'd definitely agree with the word "toxic."
So I'd like to submit a correction to your statement about my dead father: he kind of sucked