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submitted 2 months ago by alessandro@lemmy.ca to c/pcgaming@lemmy.ca
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[-] wesker 109 points 2 months ago* (last edited 2 months ago)

There's a million reasons why in the professional world it's common for developers to have some sort of personnel buffer between them and their userbase.

[-] thefartographer@lemm.ee 65 points 2 months ago* (last edited 2 months ago)

My dad once called a client stupid for continuing to ask for a feature that made no sense. Technically, he asked "why would you want that? What, are you stupid?"

Then he got chewed out by his boss who told him that clients who ask questions aren't stupid. My dad told her that the client asked a stupid question. His boss told him that it wasn't a stupid question, that she thought it was a very good question from an uninformed client. So then my dad called his boss stupid.

Then he got sent to sensitivity training. He completed the mandatory hours, got his certificate, and a letter recognizing his difficulties with reasonable discourse vs arguing and calling people stupid. The instructor recommended that my dad shouldn't interface directly with any clients anymore. So they made my dad's younger brother his supervisor since he could translate my dad's comments and questions into more diplomatic terms.

ETA: this story was from the '80s. He got better over time.

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this post was submitted on 04 Oct 2024
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