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Control
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this post was submitted on 26 Nov 2024
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I had a friend once come over and was trying to do something on my computer, and it wasn't working. I tell him exactly what to do, and it doesn't work. I watch him do exactly what needs to be done, and it still doesn't work.
I take control, doing the exact same thing we tried 3 times already... and it works.
I'm convinced electronics just hate some people and refuse to work for them.
I completely agree. I work in IT, a lot of times I can see that people have taken the exact actions I would, just with no success, until I do it. I always say that it's like the boss walking in a room and suddenly everyone stops misbehaving.
I believe the main reason to be patience.
If you give the computer some time to work things out before your next attempt, it has more chance of success.
But by that point, the user already made a ticket.
My previous job included basic it support. It was a tiny office and we didn't have a dedicated IT guy. Now I work in a big corporate environment and boy do I use the support. Why?
I'm sorry.