I didn't say I hated my job, I like my job, but my job isn't serving people on checkout, I get pulled away from my job that I like doing because of entitled customers who have this need to be served.

No one wants to work on checkout, customers need to buy their stuff, so self service is the current option.

don’t abuse the customers

Well can customers stop abusing us because of a decision corporate made? I get abused on the daily because customers are rightfully angry at the company, but wrongly attack the staff who have abso-fucking-lutely no control over the situation.

Abuse corporate, ring those assholes and make their days shit, don't attack us underpaid shit kickers who are living paycheck to paycheck because some corporate cunt wants a bonus this year.

We've had customers physically attack my co-workers over this, it's pathetic and childish, but we're the assholes.

I don't agree with the person you're talking to, but in the US, "just quitting" often isn't an approachable option.

People who think one can causally quit is more often than not luxuriating in privilege, be it family support or your own funds.

For millions of Americans, the choice is between a job that makes them want to die, or taking the next step and quitting to die in the gutter, because land of the greedy, home of the unshackled sociopaths.