this post was submitted on 17 Mar 2025
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386
Customer is mistakenly accused of text spamming for repeatedly replying STOP to political texts (www.phonearena.com)
submitted 1 week ago* (last edited 1 week ago) by cm0002@lemmy.world to c/technology@lemmy.world
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A Visible customer was recently the victim of what seems to be a misunderstanding of the company's automated spam detection system. According to the user, after working with customer service to reactivate an account, the response from the company alleged that the deactivation was due to the account being flagged for excessive text messaging — or spam, as that is against the company's terms and conditions.

However, there is one problem: the user states this wasn't spam, but rather they were responding "STOP" to a barrage of unsolicited political messages. This situation has highlighted a potential conflict between automated spam detection systems and legitimate user responses, especially in the context of increasing political text messaging.

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[–] MangoPenguin@lemmy.blahaj.zone 113 points 1 week ago (3 children)

Weird that their system doesn't flag the flood of political spam, if all it takes is one person replying stop a few times

[–] NotMyOldRedditName@lemmy.world 14 points 1 week ago* (last edited 1 week ago)

There might be laws against it like there is for mail?

For instance, you can't opt out of mail from your member of parliament here, nor political ads that happen around election.

[–] phoenixz@lemmy.ca 3 points 1 week ago

Geez, I wonder why....

[–] the_crotch@sh.itjust.works 1 points 1 week ago

Typically something like a political campaign will use a dedicated texting service intended to send out mass texts. They're not copy/pasting them on a consumer level cell phone account.