82
My continuing attempts to make a lemmy.world account
(slrpnk.net)
submitted
17 hours ago* (last edited 17 hours ago)
by
Sergio@slrpnk.net
to
c/fedibridge@lemmy.dbzer0.com
A lot of us are in tech and we come across these problems and just troubleshoot our way around them and don't really think about them, so I figured a "case study" might be helpful. ~~Image unrelated.~~
Anyway, yesterday I tried making an alt account on lemmy.world. When last we left the situation, I had been notified that my registration application had been denied, but I'd been asked to confirm my email and https://lemmy.world/u/sergio had been created. A couple helpful commenters suggested my account might still be under review.
- Today I tried logging in again. But when I entered my username and password, I got a popup that said "incorrect login credentials". Maybe I needed to verify my email again? I went to my email, clicked the "verify your email" link, and just got a page with text that said "verify email" and nothing else. Maybe it didn't like me using my username to log in? So I tried logging in with my EMAIL and my password, and still got that "incorrect login credentials".
- Maybe something's wrong with my password? I'm using a password manager but OK, let's just try changing my password. I clicked on the "forgot email" link on the login page. I entered my email address and clicked "reset password"... and nothing happens. No feedback, and I don't get an email. (10 minutes so far).
- maybe I should check https://lemmy.world/u/sergio ? Hey, that's no longer there, I just get an error! I check the user page of another lemmy.world user and it works, so it's not a server problem. Maybe my application really was denied? Was it really reviewed? What do I do now?
(my intuition is to try again with a different username, email address, computer, and browser from a different location at a different time of day...)

I don't know whether it is due technical issues or the admins reject your registration.
I would go to another instace. Fortunately there is not one instance.
You're advising a technical solution to a technical person.
OP's not looking for a solution to his specific problem, he's showing that as a technical person he's faced with an issue he's unsure how to resolve - now imagine the average person facing this problem.
OP's right - the sign-up process is clumsy and problematic on any instance for the average user.
Yep the learning curve from logging in to finding communities took about 45 minutes or so for me.
I can see that being a turn off for many users