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It WORKS (lemmy.world)

submitted 2 weeks ago by Stamets@lemmy.world to c/funny@sh.itjust.works

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[–] corsicanguppy@lemmy.ca 51 points 2 weeks ago (12 children)

I find it absolutely adorable when people who have never experienced Purolator - they claim to be a package company - complain about any package shipping issue.

You want invisible buildings? Purolator can't see 35-storey buildings rising high above a sea of bungalows next to a massive landmark.
You want customized delivery? If your building has a blue box system FUCK YOU they're gonna need a signature today and you're gonna have to beat them to the truck to give it.
you want careful handling? I think they use packages as ramps to get out of the snow or over speed bumps
you want friendly service? They're just pissed you burst out of the bushes to beat them back to the truck
safe pick-up of the package they can't seem to deliver? Get out near the airport where it'll probably be out in the ditch, but be there during the convenient hours of 2 and 4, week-days, and you can fight the thieves for your stuff.

i just don't know what keeps these guys in business.

[–] otp@sh.itjust.works 10 points 2 weeks ago

I've given up on Purolator.

I just contact customer support/the seller and tell them all the steps I took (filling out my complete address, and on the day of, contacting them with my buzzer number), and tell them that I didn't receive my package despite being home all day. I also didn't receive their "sorry we missed you" sticky note anywhere. And no missed calls for the buzzer.

They often try to tell me the package is at a pickup point...I tell them that that's not the address I entered into their system, it's not the one that you put on the package, and you need to tell Purolator to send it to my address, or they're going to return it to you/the sender.

This worked for my $1,000 package, thankfully. It didn't work for my ~$50 packages. So that got sent back to the sender and I got a full refund. And I won't be buying from them again unless they stop using Purolator.

Meanwhile, Amazon will drop off $200 packages at my doorstep without a signature -- the way I want it! Lol

Purolator said they needex me to print out a form saying I authorize a drop off without a signature. I told them the driver is never going to see it because they don't enter my building's lobby let alone come up to my apartment. They said to do it anyway and it'd be fine. When I told them it said missed delivery again despite me following their instructions, they stopped replying to my support ticket...lol

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